FinTruvix

Document

Help & support

Contents

Getting help

Most questions are answered in our FAQ. If you need more help, here are the fastest routes:

  • Signed in? Open a support ticket from your account for the quickest response.
  • Account & security — manage your password, two-factor authentication and sessions under Account → Security.
  • Copying & strategists — manage who you copy from your role pages; browse strategists in Explore.

Common topics

  • Connecting a broker account
  • Understanding your Trust Score
  • How fees and the high-water mark work
  • Verifying your identity (KYC)

If something looks wrong with your account, contact us and include as much detail as you can.

Last updated .

Cookies on FinTruvix

We use a small number of strictly necessary cookies to keep you signed in and to keep the site secure. We would also like to remember this browser so we can spot a sign-in from a device you have never used before.

What is stored

Strictly necessary Always on

Signing in, staying signed in, and protecting forms against cross-site request forgery. The site cannot work without these, so they are not optional.

Device recognition Your choice

A random id kept in your browser so a sign-in from a device your account has never used can be flagged to you. It is never shared, and it is not advertising or analytics.

Exactly what is stored

Name What it is for Kept for
fintruvix-session
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XSRF-TOKEN
Strictly necessary 		Protects every form on the site against cross-site request forgery. Expires after 2 hours.
remember_web_*
Strictly necessary 		Keeps you signed in between visits — set only if you tick "Remember me". Expires after 400 days or until you sign out.
ft_consent
Strictly necessary 		Remembers the choice you make here, so you are not asked on every page. Expires after 180 days.
ft-theme
Strictly necessary 		Remembers light or dark mode — written only if you use the theme switch. Until you clear site data.
ft-device-id
Device recognition 		A random id identifying this browser, so a sign-in from a device your account has not used before can be flagged. Until you clear site data.
Read the privacy policy