FinTruvix
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Contact

Contact us

Have a question about copying, becoming a strategist or partner broker, or your account? Send us a message and our team will get back to you.

  • We reply by email, usually within one business day.
  • Already have an account? You can also open a support ticket to track the conversation in one place.
  • Not a question — just telling us what you think of FinTruvix? Send feedback instead; no account or email address needed.

After you press send

Your message is filed against the same states our support desk works from. These are the three on the way to a reply.

  1. New Recorded the moment you send it, filed under the topic you chose.
  2. In review Someone on the support desk picks it up and reads it.
  3. Responded Recorded only when a person actually sends your reply — nothing marks a message answered on our behalf.

What we do with your details

  • We reply to exactly the address you type, and we cannot check that it is yours — so read it back before you send.
  • We do record the network address each message comes from, so we can block spam.
  • Only staff with support permission can read what you wrote.

Trust Scores describe past, verified behaviour and conduct — they are not a prediction of future results or a recommendation to trade. Trading carries a substantial risk of loss; only trade with capital you can afford to lose.

Cookies on FinTruvix

We use a small number of strictly necessary cookies to keep you signed in and to keep the site secure. We would also like to remember this browser so we can spot a sign-in from a device you have never used before.

What is stored

Strictly necessary Always on

Signing in, staying signed in, and protecting forms against cross-site request forgery. The site cannot work without these, so they are not optional.

Device recognition Your choice

A random id kept in your browser so a sign-in from a device your account has never used can be flagged to you. It is never shared, and it is not advertising or analytics.

Exactly what is stored

Name What it is for Kept for
fintruvix-session
Strictly necessary 		Identifies your browsing session so the site can keep you signed in. Expires after 2 hours of inactivity, or until you sign out.
XSRF-TOKEN
Strictly necessary 		Protects every form on the site against cross-site request forgery. Expires after 2 hours.
remember_web_*
Strictly necessary 		Keeps you signed in between visits — set only if you tick "Remember me". Expires after 400 days or until you sign out.
ft_consent
Strictly necessary 		Remembers the choice you make here, so you are not asked on every page. Expires after 180 days.
ft-theme
Strictly necessary 		Remembers light or dark mode — written only if you use the theme switch. Until you clear site data.
ft-device-id
Device recognition 		A random id identifying this browser, so a sign-in from a device your account has not used before can be flagged. Until you clear site data.
Read the privacy policy